Video Call Problems in MSN Messenger

Users of LifeCam, a camera from Microsoft sometimes encounter problems when such device is used in MSN messenger. In the middle of the online chat with a friend, you may experience hearing echoes or no audio at all using the LifeCam. This article will focus on the troubleshooting steps on how to resolve the video call problems in MSN Messenger.

• You get the following error message during the use of LifeCam in MSN Messenger: "Your conversation cannot begin because your camera is currently in use or not plugged in. Make sure that your camera is available and try again."
• You can't hear a sound, even though your contact can hear you.
• You hear a sound of your contact but your contact can hardly hear you.
• LifeCam dashboard is invisible in the video window.
• You can not hear any sound or echo.
• A conflict between video and audio that they can't get synchronized.
• There is a delay in capture of images.

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The following are the causes of the incompatibility of LifeCam in MSN Messenger.

• If another application is using the LifeCam
• The MSN service provider is experiencing technical difficulty
• There are two MSN programs installed in your computer, the other is old.
• The settings for audio/video must be modified and adjusted
• There must be a firewall blocking the ports that are necessary for connection.
• The contact you are trying to reac and have conversation with may have low bandwidth Internet.
• Your contact may have turtle speed computer.

Resolution

1. The video call can fail if the MSN messenger has difficulties. You need to verify for the network status of the messenger.
2. Make sure that the latest version of MSN is installed.
3. Use the Internet Explorer 6 or the later versions in running the MSN application
4. Make sure to configure the audio settings and video options in MSN.
5. In configuration of the MSN make sure that you close all MSN windows and load it again as well as the LifeCam. Load the MSN program again and follow the steps:

• Use the Audio and Video Set up wizard
• Start the Windows Live Messenger
• On the page for Tools, click on the Audio and video set up
• Follow the steps and instructions in the wizard to change the settings for audio and video features.
• Check the settings for audio:
1. Click the Start
2. Go to Search programs and files box and type in the: mmsys.cpl
3. Click on the mmsys.cpl file
4. In windows Vista and Windows 7, you may select the LifeCam device you want to set as default device. You can do this in Playback and Recording tabs.
5. Then, click the Set Default button
6. If you are using the Windows XP, then click the Audio tab and select the Use only default devices check box and hit OK.
7. Check if your firewall is blocking the ports needed for the video call.

Video Call Problems in MSN Messenger

Customer Service Will Set You Apart From the Rest

Customer service is a phrase everyone knows. Good customer service will earn a business a customer for life if this customer service come with a quality service.

So you have a business and offer a quality product, this is the first step but do you offer great customer service?

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Three things that will make you a great customer service provider.

1) Listen to your customer.
When I say listen I really mean listen, try to anticipate their needs by what they say. Read your customers mind, put your self in their shoes. Make what is important to your customer important to you, let them know that you have been in their situation and that you understand where they are coming from. Tell them a story about yourself that relates to the situation at hand.

2) over deliver.
What does it mean to over deliver?

This is simple, give the customer more than they expected. In my case I own a carpet cleaning company and I over deliver on every job I do, I may remove a spot in a room that I was not hired to clean or I will clean the front door mats for free without being asked. When the job is finished I always hand my customer a card with my cell number and tell them to call me any time with any floor related questions. Needless to say they become a regular customer who will give referrals.

3)Follow up
Whether by phone or email and in some cases a text message I will always get in contact with my customer the next day to make sure they are happy with my service.

Great customer service will separate you from the pack and in most cases win you a customer for life.

Customer Service Will Set You Apart From the Rest

Free Web Conference Calling

Sometimes in the search for a cheap conference calling solution, companies will often run across websites offering free web conference calling. Are these services offering a real service? Are there any hidden fees or gimmicks? In most cases believe it or not, there are no gimmicks. Certain service provider do in fact provider absolutely free web conferencing calling services. Many companies have discovered the benefits of using a free conferencing service. Using free conferencing services provide easy conferencing services.

Several of the options available provide quality audio conferencing and often are available on a reservationless system. Now in order to use most free services, it is usually required that your company sign up with the conferencing company. After signing up for the service you are provided either a series of toll numbers for attendees to call or in some cases depending on whether the conferencing provider offers additional services at a fee, they will offer a toll free number for calls.

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Some are under the impression that all free web conference calling providers limit the controls a moderator has over the call. For the most part basic controls are included and provided free of charge. For web conferences some basic software may be needed, if using a trial version for free some limits to the options available will apply. Other limitations may include a limit to the number of people that can call in, and a limit to the length of the call. While for some companies this may seem too restrictive for their needs, other businesses find that the requirements fit well within their needs.

Signing up for free conference calling is a very simple process and is usually done on the Internet. Just locate the free web conference call provider that works for you and follow the online instructions. Sometimes you can even set up a conference call the same day. So the question many have then is how is it that these companies can afford to offer free web conference calling services? In some cases there is a charge for the software license.

While free versions of the software are available they are only very basic. The licensed software opens up all of the features. In still other cases some companies will only provide a series of toll numbers for the free conference call. The only charges you end up paying are normal long distance charges from your phone company. In a case like this it is sometimes a cheaper option to choose a paid service since they will then provide you with a toll free number. These are just a few examples. Search hard enough and you can find a free web conference calling plan that works for you and your company.

Free Web Conference Calling

Video Conference - A Means of Modern Communication

The purpose of a video conference is usually to connect a group of people together in a meeting via audio and video technologies that allow them to talk and see each other as if they were in one room, except they are actually in different locations.

Videoconferencing is also used for announcements, sharing documents and displaying information on each other's screens. This is useful for people who are working together as it makes communicating with each other so much easier.

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The rapid technological advancement in the whole world has led to these kinds of methods of communication. Although simple video conferencing has been established since the television was invented, it was usually only available to those who had access to it. An example of an earlier version of a video conference is the use of two radio frequency links by NASA to communicate with each other during space flights.

Globalization has led to more technological advancements in the field of communication, allowing even just small companies or people at home to have access to video conferencing technologies. Now, all you need to conduct a video conference is a computer, a headset with a microphone, a web cam and, of course, the Internet. The Internet has become a major venue for people in different cities, countries and continents to connect with each other without having to make a phone call or send letters through mail.

More and more people have access to high speed Internet because it doesn't cost as much as it used to. As a result of this, people are able to communicate with each other through different means, using the Internet as a venue for communication.

It has also become easier for large multinational companies to function because of this technology. They can use video conferencing to conduct meetings, give instructions to employees, as well as share and receive information with just a click of a button and only a few minutes, depending on how big the file is.

Even families and friends who are far apart from each other can use video conference as a tool to get in touch with each other without having to spend so much money on international and long distance phone calls.

There are several programs in the Internet that allow people to conduct a video conference for free. Perhaps the most popular of all is Skype, as it gives users the chance to talk to each other for free, provided that it is limited to Internet calls.

Even programs like Yahoo Messenger and websites like Google give Internet users the chance to talk to each other with the use of web cams. Video calls and video conference are increasing in popularity as more and more people are now able to access the Internet.

Video Conference - A Means of Modern Communication

How to Choose a Conference Call Service that's Right for Your Business

For businesses and organizations that use conference calls frequently, it is important to choose the right conference call service. Today, businesses are going global. Deals are made via conference calls; employees and employees who work off-site communicate through conference calls; meetings or seminars are held using conference calls.

Conference calling offers several options. Thus, when you are looking several conference call services, you should o have a criteria and a clear idea of what your company's or organization's needs are.

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Would you like the option of an operator-assisted call or instant conferencing? If your company regularly conduct formal meetings, an operator-assisted call may be the best option. However, if your organization tends to be informal even during meetings or have spontaneous conferences, an instant conferencing option may be the ideal choice. A third option you can consider is web conferencing. Although this kind of conference call is gaining popularity, it will only work for your organization if the people who participate in your calls have the necessary software needed for the call as well as networking capabilities and reliable Internet connection.

You also need to consider if you want additional options such as roll-calls of participants wherein the names of individuals are announced as they join. You also need to consider if you need a conference call option that will let you conduct a moderated question-and-answer session after the conference. If you decide to go with web conferencing, would you want an option that will allow you to show presentations such as slides or movies?

After each conference call, do you want a recording of the call so that other people can listen to it? This conference call feature is particularly useful if some people missed the call. A recording of the conference can also help those who were present to listen to it again and refresh their memory.

Lastly, you also need to consider how much the different conference call services are charging. If your call is long and you used several sophisticated options for the call, the fees could be high. Thus, before you sign up for a conference call service, make sure that the company gives you a complete or comprehensive pricing structure.

How to Choose a Conference Call Service that's Right for Your Business

Call Centers in India

Call centers in India sprang up in early 2001, and since then have become a big industry. The number of incoming phone calls has also increased due to the increase in the amount of clients.

India first benefited from the offshoring trend as it has a large pool of English speaking and technically proficient manpower. India's offshoring industry took roots in low-end IT functions in the early 1990s, and has since moved to back-office processes such as call centers and transaction processing. In the late 1990s, India's abundant and cheap software engineering talent combined with massive demand from the Y2K problem helped India to attract large-scale software development projects for US based customers. Currently, India's engineering talent has made India the offshoring destination of American high-tech firms, including Intel, AMD, Microsoft, Oracle, and Cisco. Each of these companies has promised or is in the process of investing at least billion in India, to retain market share in the face of competition and cost-cutting measures of rivals and industry in general.

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Since the year 2000s, India has seen double-digit wage growth due to the offshoring boom. Consequently, Indian's operations are now diversifying and attempting to branch out to other high-end work in addition to software and hardware engineering. These jobs include research and development, equity analysis, tax-return processing, radiological analysis, medical transcription, and more. After technical progress in telecommunications improved the possibilities of trade in services, India is a country leading in this domain.

Also the emergence of call centers has given rise to a new generation of youngsters who are making a career in customer service. Also it has proved to be a great employment generation industry and has thrown open newer and exciting options in terms of career prospects. The so-called BPO boom in India is being seen as the next industrial revolution.

Call Centers in India

Role Of Web Video Conference Company In Day To Day Business Communication

In essence, a web video conference company can help you to organize real time meetings with your employees, associates and investors at remote places. Now you may be asking yourself, when free conferencing service is available to manage a business meeting with the help of a head phone and web-cam, then what is the need to hire out a professional web video conferencing solution provider! You are absolutely right as web conferencing is definitely not an option for small business meetings. But it becomes necessary when you need to organize an important business meeting involving large number of people from all over the world. That's how the business management policy and customer interaction method is changing drastically with direct contribution from web conference companies. However, you need to identify your business communication requirements first and choose the web conferencing service provider accordingly.

Most of the web conferencing companies specialize in almost all kind of conferencing solutions, you can assume them to provide support in audio, video and several other interactive types without buying advanced and costly equipments. The desktop video conference allows the higher management body of an international business to collaborate and communicate together for better business prospects. Apart from business meetings, web video conferencing solutions also make it easier for business professionals and academics to attain training session online as and when required. With web video conference company, highly interactive video conference can be prepared anytime with a perfect combination of audio, graphical and visual effects.

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Web video conference does not demand much of your time and money. You can devote time and money at your own convenience and would feel surprised to get back worthy results in the form of clearly visible pictures of your conference participants and high quality sound effects. With technological evolvement the fluctuation in picture and sound quality has improved a lot and you can now expect to get flawless web video conferencing service without any continuous technical support. You can also have access to some powerful and interactive video conferencing features like webinar, event conference calls, online presentation, file sharing with world, excel or power point format and much more.

Few days back, web video conference was just meant to serve the needs of large business houses but with the falling price of conferencing service, it is coming within the reach of every business type irrespective of its nature and size. In fact, technically upgraded web video conference companies are backing corporate world with the adoption of advanced technology and equipments so that they can execute business meetings in a smooth manner. By analyzing your business communication needs, you can consult a video conferencing provider to get a most perfect conferencing package within budget. This virtual communication mode would definitely make you convey your business message to customers, employees and partners in real time. Moreover, the rising competition among web video conference companies assures to change the structure of conferencing system fully.

Don't lose hope as you can increase your communication efficiency and reduce cost thereby taking help of a web video conference company. And conferencing calls are going to become pleasurable for you with advanced features on offer from such companies including large conference calls, event call management, sound and picture control etc. Few of the companies also let you manage different phases of your business meeting with the help of an event coordinator. They also provide with user manuals to guide you through the process of registration to adding participants to the conference call.

Role Of Web Video Conference Company In Day To Day Business Communication