Video Call Problems in MSN Messenger

Users of LifeCam, a camera from Microsoft sometimes encounter problems when such device is used in MSN messenger. In the middle of the online chat with a friend, you may experience hearing echoes or no audio at all using the LifeCam. This article will focus on the troubleshooting steps on how to resolve the video call problems in MSN Messenger.

• You get the following error message during the use of LifeCam in MSN Messenger: "Your conversation cannot begin because your camera is currently in use or not plugged in. Make sure that your camera is available and try again."
• You can't hear a sound, even though your contact can hear you.
• You hear a sound of your contact but your contact can hardly hear you.
• LifeCam dashboard is invisible in the video window.
• You can not hear any sound or echo.
• A conflict between video and audio that they can't get synchronized.
• There is a delay in capture of images.

Conference Calling Servics

The following are the causes of the incompatibility of LifeCam in MSN Messenger.

• If another application is using the LifeCam
• The MSN service provider is experiencing technical difficulty
• There are two MSN programs installed in your computer, the other is old.
• The settings for audio/video must be modified and adjusted
• There must be a firewall blocking the ports that are necessary for connection.
• The contact you are trying to reac and have conversation with may have low bandwidth Internet.
• Your contact may have turtle speed computer.

Resolution

1. The video call can fail if the MSN messenger has difficulties. You need to verify for the network status of the messenger.
2. Make sure that the latest version of MSN is installed.
3. Use the Internet Explorer 6 or the later versions in running the MSN application
4. Make sure to configure the audio settings and video options in MSN.
5. In configuration of the MSN make sure that you close all MSN windows and load it again as well as the LifeCam. Load the MSN program again and follow the steps:

• Use the Audio and Video Set up wizard
• Start the Windows Live Messenger
• On the page for Tools, click on the Audio and video set up
• Follow the steps and instructions in the wizard to change the settings for audio and video features.
• Check the settings for audio:
1. Click the Start
2. Go to Search programs and files box and type in the: mmsys.cpl
3. Click on the mmsys.cpl file
4. In windows Vista and Windows 7, you may select the LifeCam device you want to set as default device. You can do this in Playback and Recording tabs.
5. Then, click the Set Default button
6. If you are using the Windows XP, then click the Audio tab and select the Use only default devices check box and hit OK.
7. Check if your firewall is blocking the ports needed for the video call.

Video Call Problems in MSN Messenger

Customer Service Will Set You Apart From the Rest

Customer service is a phrase everyone knows. Good customer service will earn a business a customer for life if this customer service come with a quality service.

So you have a business and offer a quality product, this is the first step but do you offer great customer service?

Conference Calling Servics

Three things that will make you a great customer service provider.

1) Listen to your customer.
When I say listen I really mean listen, try to anticipate their needs by what they say. Read your customers mind, put your self in their shoes. Make what is important to your customer important to you, let them know that you have been in their situation and that you understand where they are coming from. Tell them a story about yourself that relates to the situation at hand.

2) over deliver.
What does it mean to over deliver?

This is simple, give the customer more than they expected. In my case I own a carpet cleaning company and I over deliver on every job I do, I may remove a spot in a room that I was not hired to clean or I will clean the front door mats for free without being asked. When the job is finished I always hand my customer a card with my cell number and tell them to call me any time with any floor related questions. Needless to say they become a regular customer who will give referrals.

3)Follow up
Whether by phone or email and in some cases a text message I will always get in contact with my customer the next day to make sure they are happy with my service.

Great customer service will separate you from the pack and in most cases win you a customer for life.

Customer Service Will Set You Apart From the Rest

Free Web Conference Calling

Sometimes in the search for a cheap conference calling solution, companies will often run across websites offering free web conference calling. Are these services offering a real service? Are there any hidden fees or gimmicks? In most cases believe it or not, there are no gimmicks. Certain service provider do in fact provider absolutely free web conferencing calling services. Many companies have discovered the benefits of using a free conferencing service. Using free conferencing services provide easy conferencing services.

Several of the options available provide quality audio conferencing and often are available on a reservationless system. Now in order to use most free services, it is usually required that your company sign up with the conferencing company. After signing up for the service you are provided either a series of toll numbers for attendees to call or in some cases depending on whether the conferencing provider offers additional services at a fee, they will offer a toll free number for calls.

Conference Calling Servics

Some are under the impression that all free web conference calling providers limit the controls a moderator has over the call. For the most part basic controls are included and provided free of charge. For web conferences some basic software may be needed, if using a trial version for free some limits to the options available will apply. Other limitations may include a limit to the number of people that can call in, and a limit to the length of the call. While for some companies this may seem too restrictive for their needs, other businesses find that the requirements fit well within their needs.

Signing up for free conference calling is a very simple process and is usually done on the Internet. Just locate the free web conference call provider that works for you and follow the online instructions. Sometimes you can even set up a conference call the same day. So the question many have then is how is it that these companies can afford to offer free web conference calling services? In some cases there is a charge for the software license.

While free versions of the software are available they are only very basic. The licensed software opens up all of the features. In still other cases some companies will only provide a series of toll numbers for the free conference call. The only charges you end up paying are normal long distance charges from your phone company. In a case like this it is sometimes a cheaper option to choose a paid service since they will then provide you with a toll free number. These are just a few examples. Search hard enough and you can find a free web conference calling plan that works for you and your company.

Free Web Conference Calling